Viewing all Insight posts.
For many retailers, raising claims with carriers is an unavoidable but deeply inefficient part of the post-purchase operation. While each claim may seem small in isolation, the cumulative time and cost impact on the business is significant.
Black Friday and Cyber Monday place extraordinary strain on the supply chain. Order volumes surge, fulfilment networks stretch, and carriers operate at full capacity. While sales performance often dominates post-peak reporting, the operational reality for eCommerce brands, retailers, and 3PLs looks very different.
The calendar has flipped, and that familiar surge is here again — Black November has arrived, marking the start of one of the busiest and most critical periods in retail.
Last week was an inspiring and fulfilling one, centred on creating new opportunities, strengthening relationships, and focusing on the future of fulfilment within retail. Events like this remind me of the value of stepping outside of the day-to-day and investing time in people, ideas, and collaboration.
Running an e-commerce business isn’t just about slick websites and eye-catching ads. Behind the scenes, multiple departments are working hard to keep customers happy, orders moving, and costs under control.
Fraudulent parcel claims are on the rise, creating operational and financial challenges for couriers. Discover the impact, types of fraud, and how automation is helping reduce the burden.
Many UK consumers are uneasy or frustrated when parcels are delivered without contact. While some appreciate the convenience, most view it as unsafe especially amid an ongoing surge in theft.
In the world of e-commerce, a seamless delivery experience is no longer a “nice to have” it is business critical.
In the ever-evolving landscape of e-commerce, managing product returns has become a significant challenge for retailers.
Delivery problems are more than just operational headaches. For retailers and logistics companies, they are a growing financial drain – quietly chipping away at profits, customer loyalty and team efficiency.