For many retailers, raising claims with carriers is an unavoidable but deeply inefficient part of the post-purchase operation. Lost parcels denied deliveries and delayed shipments all require investigation, evidence gathering and manual submission, often across multiple systems. While each claim may seem small in isolation, the cumulative time and cost impact on the business is significant.
In most retail organisations, claims handling is still highly manual. Teams spend hours pulling tracking data, checking order details, validating eligibility, creating cost-of-goods invoices and submitting claims — only to have a large percentage rejected due to missing information or invalid criteria. This not only ties up operational teams but also diverts time away from higher-value activities such as customer experience, optimisation and growth initiatives.
type was built to eliminate this inefficiency. By connecting directly to retailer order feeds and carrier tracking data, type creates a single, enriched source of truth for every shipment. This enables claims-related decisions to be made automatically, rather than manually reviewed on a case-by-case basis.
Processes such as Denial of Receipt handling, cost-of-goods invoice creation and claim validation are automated using predefined business rules and tracking intelligence. Claims that are not eligible are filtered out before submission, preventing teams from wasting time on cases that will ultimately be rejected by the carrier.
The impact of this automation is immediate and measurable. Retailers using type dramatically reduce the administrative time spent managing claims, often cutting manual effort by hours per week per operator. This translates directly into lower operational costs and allows teams to focus on exception management and strategic initiatives rather than repetitive tasks.
Financially, automation improves recovery rates by ensuring that only accurate, evidence-backed claims are submitted. Faster, higher-quality submissions lead to quicker carrier responses and improved outcomes. At the same time, reducing invalid claims lowers friction with carriers and contributes to a healthier, more collaborative relationship.
Importantly, type doesn’t just benefit retailers. By reducing the volume of invalid or incomplete claims, carriers spend less time managing disputes and more time resolving legitimate cases. This leads to faster turnaround times, reduced operational overhead and improved service levels on both sides.
In a margin-sensitive retail environment, recovering lost revenue while reducing operational cost is critical. By automating claims management end to end, type helps retailers reclaim time, recover value and run a more efficient, scalable post-purchase operation.
Black Friday and Cyber Monday place extraordinary strain on the supply chain. Order volumes surge, fulfilment networks stretch, and carriers operate at full capacity. While sales performance often dominates post-peak reporting, the operational reality for eCommerce brands, retailers, and 3PLs looks very different.
Many UK consumers are uneasy or frustrated when parcels are delivered without contact. While some appreciate the convenience, most view it as unsafe especially amid an ongoing surge in theft.
Efficiency and accuracy have become crucial differentiators for businesses aiming to maintain a competitive edge, making the automation of claims processing increasingly essential.
Fraudulent parcel claims are on the rise, creating operational and financial challenges for couriers. Discover the impact, types of fraud, and how automation is helping reduce the burden.
The calendar has flipped, and that familiar surge is here again — Black November has arrived, marking the start of one of the busiest and most critical periods in retail.